Our Policies

Thank you for visiting KOTRA UAE website. KOTRA UAE respects your privacy and is committed to protecting it. We provide this Privacy Notice to inform you of our privacy procedures and practices, including what information we collect about you, how we obtain your information and how we use your information. For the purposes of this Privacy Notice "we", "our" and "us" refer to KOTRA UAE, "this website" collectively refers to the kotra.ae website, its sub-domains and all other websites owned by KOTRA UAE and "you" and "your" refer to a specific individual accessing these websites, a visitor to our website.

Data collection and use

The information we may collect from you includes: - information establishing your identity (for example, name, address, email address); - information relating to your use of this website (for example, domain name, IP address and cookies);, we may collect information relating to your staff or agents (such as name, contact details, proof of identity); and - any information you independently choose to provide to us (for example, if you send us an email or call us).

How we process your personal data

As KOTRA is a public agency of South Korea, we process personal data for a number of different purposes that arise from our missions to contribute to the development of the national economy through global business support activities.

We may process your personal data for the following purposes:

  • To contact you or communicate with you concerning our services or business administration

  • To respond to your requests, inquiries or concerns regarding our services

  • To provide international business matchmaking services which may include supporting the business trip and setting up meetings for foreign and Korean companies

  • To research the foreign market and publish a report to introduce leading companies in foreign markets to domestic companies

  • To facilitate the exhibitions, conventions or events and to provide you with information and services associated with the events

  • To contact you with regard to business opportunities which we believe might interest you

  • To send you our newsletter or information at irregular intervals to inform you about news on our services as well as on the services of our affiliated companies

  • To send you surveys with the purpose of requesting your feedback about our events (We send surveys to all event participants instead of specific persons. Participation in surveys is voluntary, not mandatory.) 


For visitors to our website

The information collected automatically when you visit our website will be processed for the following purposes:

  • To ensure our website stays securely by preventing, detecting, mitigating and investigating fraud and security breaches

  • To ensure the performance of our website

  • To ensure that the content of our website is presented in the most effective manner for you and your computer


The provision of your personal data will generally be voluntary and there is no statutory nor contractual obligation to provide your personal data. We generally do not contractually require the provision of your personal data but note that in any event, non-provision of personal data might exclude you from using some of our services or parts thereof. Our services are not intended for use by children. Under applicable national laws, we do not knowingly collect personal data from users who are considered children. According to our User Agreement, children are not permitted to use our services.

Contacting us

This Privacy Notice sets out in broad terms how we handle your personal information and safeguard our privacy. If you have any questions relating to our Privacy Notice send postal mail to the following address:

KOTRA Dubai 

P.O. Box 12859, Dubai, UAE

Telephone: +971-4-4504360, Fax: +971-4-4504350